KAISER+KRAFT, a strong brand of TAKKT Group is seeking motivated individuals to join their team in Europe as Senior Enterprise Service Manager to shape the future of work!

Tasks:

Management of Enterprise Service Management projects

Independent development of the project structure in terms of organisation, content, business management and timing

Design, visualisation, implementation and continuous improvement of IT processes within the organisation in accordance with ITIL

Integration of compliance requirements

Calculation of services

Development of solutions in terms of service designs

Administration, definition and review of SLAs, OLAs and reports

Responsibility and administration of our ITSM tool

Training and support of stakeholders in ITSM processes and tools

Profile:

Successfully completed degree in business administration, business informatics or comparable qualification

Relevant professional experience in ITSM process design, tool and implementation projects

Certification in ITIL; knowledge and certification in related models desirable

Experience in agile and classic project management

Know-how in the use of IT service management tools such as ServiceNow

Experience in change management, ideally in the context of process changes Systematic and analytical working style as well as a high degree of quality awareness, communication skills, flexibility and customer orientation

Willingness to travel

Very good English language skills

Benefits:
Career and development: Thanks to our membership in the Haniel group, access to a cross-corporate network and individual development programs

Work-Life-Integration: Individually designed flexible and mobile working models

Workplace: Modern company building in a central location with excellent transport connections

Well-being and health: In-house canteen and various offers for health and sports

Sustainability and social responsibility: Sustainability is part of our corporate strategy, which is why we actively promote and reward environmental awareness and social responsibility among our employees

Family service: Whether it is child care, housekeeping, senior care or moving, PME Family Service is there for our employees in every situation

Takkt:
Interested? Then join our team at KAISER+KRAFT and become part of TAKKT Group, a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG, certeo, Gerdmans, KAISER+KRAFT, ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers, and our own, the best it can be. Apply now, become part of our team and shape new worlds of work!

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