Senior Enterprise Service Manager
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KAISER+KRAFT, a strong brand of TAKKT Group is seeking motivated individuals to join their team in Europe as Senior Enterprise Service Manager to shape the future of work!
Tasks:
Management of Enterprise Service Management projects
Independent development of the project structure in terms of organisation, content, business management and timing
Design, visualisation, implementation and continuous improvement of IT processes within the organisation in accordance with ITIL
Integration of compliance requirements
Calculation of services
Development of solutions in terms of service designs
Administration, definition and review of SLAs, OLAs and reports
Responsibility and administration of our ITSM tool
Training and support of stakeholders in ITSM processes and tools
Profile:
Successfully completed degree in business administration, business informatics or comparable qualification
Relevant professional experience in ITSM process design, tool and implementation projects
Certification in ITIL; knowledge and certification in related models desirable
Experience in agile and classic project management
Know-how in the use of IT service management tools such as ServiceNow
Experience in change management, ideally in the context of process changes Systematic and analytical working style as well as a high degree of quality awareness, communication skills, flexibility and customer orientation
Willingness to travel
Very good English language skills
Benefits:
Career and development: Thanks to our membership in the Haniel group, access to a cross-corporate network and individual development programs
Work-Life-Integration: Individually designed flexible and mobile working models
Workplace: Modern company building in a central location with excellent transport connections
Well-being and health: In-house canteen and various offers for health and sports
Sustainability and social responsibility: Sustainability is part of our corporate strategy, which is why we actively promote and reward environmental awareness and social responsibility among our employees
Family service: Whether it is child care, housekeeping, senior care or moving, PME Family Service is there for our employees in every situation
Takkt:
Interested? Then join our team at KAISER+KRAFT and become part of TAKKT Group, a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG, certeo, Gerdmans, KAISER+KRAFT, ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers, and our own, the best it can be. Apply now, become part of our team and shape new worlds of work!
#LI-Hybrid
- Department
- Tech/Data/Security
- Locations
- Multiple locations
- Remote status
- Hybrid Remote
Senior Enterprise Service Manager
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